Quote:
Originally Posted by 101lifts2
They fix stuff that is broke, but when it comes to tire flats, stuff out of warranty, scratches on interior components the Japs won't cover it, but GM always did for me. You give alittle to a customer out of the normal flow and you will earn him back for the next go around. Pretty smart IMO...
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Definitely, I'm a huge fan of customer service and gladly spend my money where I know I'll be taken care of. Even if it costs more for the same thing.