Quote:
Originally Posted by James
I have a 2004 titan, and have had the exact opposite experience.
1) brake rotors - replaced under warranty for warping w/o any trouble at all - no charge.
2) bed liner bubbled up - they got me a rental car and had a new liner put in by Rhino Liner, including complete removal of OEM - no charge.
3) stock rear end was leaking a little, took it in and they put a completely new rear end in place, 2007 rear end at that w/the aluminum cover etc. No charge.
None of these problems ended up with any struggle with the dealership at all. They've been great, actually.
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I am glad for you. I had the brake problem as most of the 04s and they did fix that one with no charge or difficulty.
It took endless calls some intercontinental to get them to take responsibility for a complete failure of the front differential. Even after ten days of fighting and their eventual agreement to honor the warranty I was told it would take 6 to 8 weeks before they could ship one. After several more phone calls it only took three weeks I had to fight to get them to honor the warranty when the exhaust manifolds cracked within a month of each other and had to fight both time to get them fixed. It took a month to get them to fix the stereo (they eventually acknowledged that they had run a sheet metal screw through the wiring harness during assembly. the fact that the truck ate a set of tires in the first 8k miles only too 4 weeks for them to resolve. I would caution anyone who is thinking of purchasing a Nissan product to read through the Titan forums and you will see a pattern of callous disregard for customer service after the sale. If you were the exception I congratulate you and the dealership you dealt with. I will also say that after several posts my documents on my experience with Nissan was forwarded by request to the AG.
Of Cars purchased by my wife and my self in the past 12 years , 7 cars from 6 companies in total. Nissan by far was the worst experience we have ever had.