Quote:
Originally Posted by goof2
It seems more dealerships are charging for diagnostics rather than just doing what the owner tells them to. A couple, but far from all, around here will at least credit the diagnostic fee toward any repair that is done.
My guess is the policy is a result of idiot car owners coming in, telling the service writer what the problem is (because someone on a forum, their dad, or whoever told them so), only to have the repairs made and the problem still remains. The idiot car owner is pissed and blames the dealership even though it is the idiot car owner's fault.  |
Quote:
Originally Posted by wildchild
i think the diag charge comes from people who go to the dealer to get something diagnosed and then they do the work themselves or have someone else do it.
i am not one to defend dealers at all but if your going to take thier time to tell you something you should pay for it.
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Having worked at a dealership, these two nailed it on the head.
You tell me what to fix/replace, I fix it and the "problem" still exsists... not my problem.
You want me to take my time to check it out and tell you what wrong for free, so you can go fix it yourself? Not so much.