Overnight peoples (aka. Who's up?)

[rogue]

Originally Posted by Corey

Ain't it always the way it goes? Just well enough to get beat down again.

There were some inspectors in the ER today who were there to follow up on a complaint. I don't know who the complaint was levied towards, or if it was from a patient or an employee, but it sounds like something went on today. I think I know what it was from (a certain patient pops into mind), but the person filing the complaint remains anonymous. It'll be interesting to see if it's a problem that goes against registration or not.

How often do the inspectors actually follow up on a complaint?

[Corey]

Originally Posted by Rogue

How often do the inspectors actually follow up on a complaint?

Every complaint gets some form of investigation. How deep they go depends on the nature of the complaint. This one sounds like one of the more in depth investigations so someone was either really pissed or had something bad happen to them.

[rogue]

Originally Posted by Corey

Every complaint gets some form of investigation. How deep they go depends on the nature of the complaint. This one sounds like one of the more in depth investigations so someone was either really pissed or had something bad happen to them.

Maybe they will actually find something that will become a positive impact on the ER. From what I've gathered from you, there needs to be ALOT of change in that department for it to function as it should.

[Corey]

Originally Posted by Rogue

Maybe they will actually find something that will become a positive impact on the ER. From what I've gathered from you, there needs to be ALOT of change in that department for it to function as it should.

Actually, the ER runs smooth. It's registration that's the problem. Something tells me they're not getting investigated, as much as they need it.

[rogue]

Originally Posted by Corey

Actually, the ER runs smooth. It's registration that's the problem. Something tells me they're not getting investigated, as much as they need it.

Gotcha. You talk as if it's the whole department, but then, if registration has issues, then it should have some sort of domino effect for the rest of the department as well.....

[Corey]

Originally Posted by Rogue

Gotcha. You talk as if it's the whole department, but then, if registration has issues, then it should have some sort of domino effect for the rest of the department as well.....

That's what it is. We (registration) fuck everything up for the Nurses, Docs, PA's, etc. I think it takes a special kind of talent to fail that profoundly and that completely.

[rogue]

Wow...busy night for me. One pissed off client I made happy without kissing ass, two actual break ins & one actual fire.....and I've only been here for 3 hours!