Nissan Xterra questions

[James]

Originally Posted by nhgunnut

Ok I owned a Titan purchased new for 4 years, not an Xterra but I feel like I should warn you Nissan is by far the absolute worst company(the callous disregard for the customer service was uniform at every dealer) for service after the sale I have dealt with in the past 20 years. Getting them to honor their warranty was required on average a week or more of multiple phone calls to the dealers, usually at least 2 phone calls to Nissan America and on several occasions calls to Japan. As a result of having purchased a Nissan Truck, I will never purchase another new Nissan Product including their Infinity line.

I have a 2004 titan, and have had the exact opposite experience.

1) brake rotors - replaced under warranty for warping w/o any trouble at all - no charge.

2) bed liner bubbled up - they got me a rental car and had a new liner put in by Rhino Liner, including complete removal of OEM - no charge.

3) stock rear end was leaking a little, took it in and they put a completely new rear end in place, 2007 rear end at that w/the aluminum cover etc. No charge.

None of these problems ended up with any struggle with the dealership at all. They've been great, actually.

[nhgunnut]

Originally Posted by James

I have a 2004 titan, and have had the exact opposite experience.

1) brake rotors - replaced under warranty for warping w/o any trouble at all - no charge.

2) bed liner bubbled up - they got me a rental car and had a new liner put in by Rhino Liner, including complete removal of OEM - no charge.

3) stock rear end was leaking a little, took it in and they put a completely new rear end in place, 2007 rear end at that w/the aluminum cover etc. No charge.

None of these problems ended up with any struggle with the dealership at all. They've been great, actually.

I am glad for you. I had the brake problem as most of the 04s and they did fix that one with no charge or difficulty.
It took endless calls some intercontinental to get them to take responsibility for a complete failure of the front differential. Even after ten days of fighting and their eventual agreement to honor the warranty I was told it would take 6 to 8 weeks before they could ship one. After several more phone calls it only took three weeks I had to fight to get them to honor the warranty when the exhaust manifolds cracked within a month of each other and had to fight both time to get them fixed. It took a month to get them to fix the stereo (they eventually acknowledged that they had run a sheet metal screw through the wiring harness during assembly. the fact that the truck ate a set of tires in the first 8k miles only too 4 weeks for them to resolve. I would caution anyone who is thinking of purchasing a Nissan product to read through the Titan forums and you will see a pattern of callous disregard for customer service after the sale. If you were the exception I congratulate you and the dealership you dealt with. I will also say that after several posts my documents on my experience with Nissan was forwarded by request to the AG.
Of Cars purchased by my wife and my self in the past 12 years , 7 cars from 6 companies in total. Nissan by far was the worst experience we have ever had.

[101lifts2]

Originally Posted by nhgunnut

I am glad for you. I had the brake problem as most of the 04s and they did fix that one with no charge or difficulty.
It took endless calls some intercontinental to get them to take responsibility for a complete failure of the front differential. Even after ten days of fighting and their eventual agreement to honor the warranty I was told it would take 6 to 8 weeks before they could ship one. After several more phone calls it only took three weeks I had to fight to get them to honor the warranty when the exhaust manifolds cracked within a month of each other and had to fight both time to get them fixed. It took a month to get them to fix the stereo (they eventually acknowledged that they had run a sheet metal screw through the wiring harness during assembly. the fact that the truck ate a set of tires in the first 8k miles only too 4 weeks for them to resolve. I would caution anyone who is thinking of purchasing a Nissan product to read through the Titan forums and you will see a pattern of callous disregard for customer service after the sale. If you were the exception I congratulate you and the dealership you dealt with. I will also say that after several posts my documents on my experience with Nissan was forwarded by request to the AG.
Of Cars purchased by my wife and my self in the past 12 years , 7 cars from 6 companies in total. Nissan by far was the worst experience we have ever had.

Typical of Japanese automakers esp. if the distributor (Nissan Motor America) has a high stake in lowering warranty costs back to Japan.

[Mr Lefty]

Originally Posted by 101lifts2

Typical of Japanese automakers esp. if the distributor (Nissan Motor America) has a high stake in lowering warranty costs back to Japan.

I can't speak for Nissan... as I haven't dealt with them yet... but I've NEVER had an issue with toyota.

actually I just had a situation that could have turned really bad with them before I left AK. They did maintenance on my truck and all of a sudden the entire charging system goes to shit. they swore up and down they didn't have anything to do with it... that it was a coincidence. well obviously I didn't agree... but they took care of me... gave me a loaner vehicle so I could continue packing up my storage... they priced out the parts to fix my truck and even knocked off the labor (5hrs worth) to try and do right by me... but the parts were still 1200... and worse... they couldn't get them in before I had to be on the road.

So they cut me a deal... $5000 off the price of any vehicle over 10000... I found the Xterra and talked them down a little... then took the $5000 off... walked out paying 9950+ ttl. not bad for an 06 with 48383 miles.

Toyota did right by me... always have.

only other dealer I have experience with was a Chevy one... not the greatest... service didn't know their ass from a hole in the ground... but they got the work done...

[101lifts2]

Originally Posted by ebbs15

I can't speak for Nissan... as I haven't dealt with them yet... but I've NEVER had an issue with toyota.

actually I just had a situation that could have turned really bad with them before I left AK. They did maintenance on my truck and all of a sudden the entire charging system goes to shit. they swore up and down they didn't have anything to do with it... that it was a coincidence. well obviously I didn't agree... but they took care of me... gave me a loaner vehicle so I could continue packing up my storage... they priced out the parts to fix my truck and even knocked off the labor (5hrs worth) to try and do right by me... but the parts were still 1200... and worse... they couldn't get them in before I had to be on the road.

So they cut me a deal... $5000 off the price of any vehicle over 10000... I found the Xterra and talked them down a little... then took the $5000 off... walked out paying 9950+ ttl. not bad for an 06 with 48383 miles.

Toyota did right by me... always have.

only other dealer I have experience with was a Chevy one... not the greatest... service didn't know their ass from a hole in the ground... but they got the work done...

1200 bucks for what? The generator? Entire charging system went to shit? WTF does that mean? You have 1 generator on the vehicle and a slew of hiring harnesses of which an individual wire could be repaired. Sounds like someone got taken for a ride. lol You didn't pay the 1200, right?

The Xterra is tight...esp. with the manual, tho I would have bought a Jeep if I was going to buy a something other than a truck that was 4wd.

[canibeyou]

Ebbs.. your ride is SWEET!!!!!!

[Mr Lefty]

thanks! i like my new one better

[James]

Originally Posted by nhgunnut

I am glad for you. I had the brake problem as most of the 04s and they did fix that one with no charge or difficulty.
It took endless calls some intercontinental to get them to take responsibility for a complete failure of the front differential. Even after ten days of fighting and their eventual agreement to honor the warranty I was told it would take 6 to 8 weeks before they could ship one. After several more phone calls it only took three weeks I had to fight to get them to honor the warranty when the exhaust manifolds cracked within a month of each other and had to fight both time to get them fixed. It took a month to get them to fix the stereo (they eventually acknowledged that they had run a sheet metal screw through the wiring harness during assembly. the fact that the truck ate a set of tires in the first 8k miles only too 4 weeks for them to resolve. I would caution anyone who is thinking of purchasing a Nissan product to read through the Titan forums and you will see a pattern of callous disregard for customer service after the sale. If you were the exception I congratulate you and the dealership you dealt with. I will also say that after several posts my documents on my experience with Nissan was forwarded by request to the AG.
Of Cars purchased by my wife and my self in the past 12 years , 7 cars from 6 companies in total. Nissan by far was the worst experience we have ever had.

This reminds me of my issues with Jeep! Crazy... I can certainly understand your frustration! I would never buy another Nissan if I were you either. Wow.